: 31st October 2020
: 15th November 2020
: 30th November 2020
: 18th - 19th December 2020
Submission of extended abstract
Notification of Acceptance & Feedback from Reviewer
Early Bird Registration
Winning through Service Excellence:
Theory and Practice
18th - 19th December 2020
IFIM Business School, Bangalore
About Convergence 2020
The steady growth of the service sector globally and increasing convergence of technology and services have brought to the fore opportunities never before witnessed in the services domain. The increasing maturity of online services along with the advent of new-age companies and business models has transformed the service delivery ecosystem to cater to the needs of a new breed of emerging consumers. Convergence 2020, organized by IFIM Business School, aims to bring researchers and practitioners together to build consensus on what it takes to win in this new, still-evolving era of services. The centrepiece of Convergence 2020 is an international conference focused on service excellence in this exciting new era.
Until recently we (the organizing team) had hoped to run the conference as an in-person event in Bangalore. But given the increasing uncertainties due to the COVID pandemic, we have decided to conduct the conference virtually during the same dates.
About Jagdish Sheth School of Management (JAGSoM)
The aspirational vision for the Centre is to serve as a catalyst for bringing together and facilitating interactions among academic scholars, companies, and students (who are would-be managers and/or scholars down the road) with the goal of promoting and nurturing service excellence in multiple areas. This Centre can be envisioned as a three-pillared structure, with the Centre’s vision atop the structure and supported by three interlinked pillars: (a) research scholars from academic institutions, (b) practitioners from various sectors and (c) students being trained at academic institutions
Jagdish Sheth School of Management (JAGSoM) is amongst the first 6 business schools in India to be awarded the AACSB accreditation. JAGSoM PGDM (Marketing Major) and PGDM (Finance Major) were ranked in the 51+ band and the 101+ band respectively in the QS Business Masters Rankings 2021.
Programs at JAGSoM include
PGDM: 2 Year residential Post Graduate Diploma in Management with the option to major in Marketing, Finance, HRM, Analytics & Digital Business.
CONVERGENCE 2020 is sponsored by Harvard Business Publishing Education
Venue (on Virtual Platform)
IFIM Business School
8 P & 9 P Kiadb Industrial Area,
Electronics City Phase 1, Electronic City,
Bengaluru, Karnataka 560100.